Rollero Terms and Conditions

Welcome to Rollero Online Casino. These Terms and Conditions govern your use of our services, and by creating an account with us you confirm that you have read, understood, and agree to be bound by them. We operate casinos Rollero under the ownership of Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with our registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. Please read this document carefully before you register or deposit with us.

1. Our Licence and Governing Law

We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission, and we operate in full compliance with the regulations attached to that licence. All disputes arising from your use of Rollero casino are resolved exclusively by arbitration in Costa Rica. We also cooperate with EGIS, an independent alternative dispute resolution body operating under Tobique Gaming Commission regulations, which you can reach at https://egis.io/ or by e-mailing disputes@egis-adr.com should you wish to escalate a complaint we have been unable to resolve directly. These Terms and Conditions were last updated on 22.04.2026, and our separate Bonus Policy was last updated on 28.02.2024.

2. Language of These Terms

English is the official language of our website and of these Terms and Conditions, and it prevails over any translated version in the event of a discrepancy. The same rule applies to our Bonus Policy. Our platform is available in nine locales — English, English-CA, English-AU, English-NZ, Deutsch, Norsk, Italiano, Français-CA and العربية — but the English text remains authoritative for all legal purposes.

3. Eligibility and Account Registration

To open an account with Rollero casino, we require your date of birth, full legal name, residential address and a valid e-mail address. We permit only one account per person, and any accounts sharing a residential address, household, IP address or device will be treated as duplicates and forfeited. We rely on this information to verify your identity, protect your funds, and comply with our regulatory obligations.

We serve international players, with dedicated experiences for Canada, Australia, New Zealand, Germany, Norway, Italy, French-speaking Canada and Arabic-speaking regions. Players from Sweden may register and play with us but are excluded from all bonuses, promotions, VIP programmes and loyalty point exchanges.

3.1 Restricted Jurisdictions

We do not permit real-money play from a defined list of countries and territories, including but not limited to Afghanistan, American Samoa, Belarus, Belgium, Brazil, Bulgaria, the Canadian provinces of New Brunswick and Ontario, China, Cuba, Cyprus, Estonia, France restrictions on certain games, Greece, India, Iran, Iraq, Israel, Japan, Latvia, Lithuania, Malta, the Netherlands, North Korea, Poland, Romania, Russia, Syria, Ukraine, the United Kingdom, the United States, Venezuela and Yemen, among others. If you breach this policy, you are not entitled to any refunds or withdrawals, and we reserve the right to void your account.

Separately, no-deposit bonuses are barred for players from around a hundred further countries, and certain games may be blocked for players from a number of additional jurisdictions based on our providers' own regional licensing requirements, including provider-level restrictions from NetEnt, Play'n GO, Pragmatic Play and Amatic in specific markets.

4. Currencies and Payments

We accept EUR, USD, AUD, CAD, NZD, NOK and ZAR, along with the cryptocurrencies BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA and TRX. Our internal operating currency is EUR. Crypto transactions are converted using real-time rates via Coinbase Converter at the moment of your transaction, and we do not offer conversion or exchange between crypto and fiat outside of that process.

The minimum deposit at our casino is €20 or the equivalent in your chosen currency. All deposits are fee-free and processed instantly across every method we support, including Visa, Mastercard, Maestro, bank transfer, iDebit, Interac, Skrill, Neteller, ecoPayz, Neosurf, MiFinity, MuchBetter, Jeton, Paysafecard, and our supported cryptocurrencies. Deposits must originate from a payment account registered in your own name; if we identify a third-party deposit, we will confiscate any winnings and return the deposit to its rightful owner. Before you play using Bitcoin, we require valid photo identification, and your deposits and bets remain blocked until we complete that verification.

5. Withdrawals

The minimum withdrawal amount is €20 or the equivalent, and all withdrawals are fee-free. Processing times vary by method: Visa and Mastercard take 1 to 3 days, bank transfers take 5 to 7 days (with all transfers processed within 3 business days internally, and USD payouts unavailable via this method), while e-wallets, Interac, iDebit and cryptocurrency are typically instant. We may pay a withdrawal using a different method than the one you originally requested, at our sole discretion, and where a card was used for your deposit, we may return funds directly to that card up to the amount of your net deposit.

We apply daily, weekly and monthly withdrawal limits, for example €2,000 daily, €5,000 weekly and €20,000 monthly or the equivalent in your currency. Progressive jackpot wins are paid in full and do not count toward these limits. Every deposit must be wagered three times before the associated funds can be withdrawn, and dormant accounts with no login or gameplay for 12 consecutive months are charged €20 per month or the remaining balance if smaller.

6. Verification and Processing Times

We process approved withdrawal requests within 72 hours, though actual payout timing depends on your chosen method and verification status. We may verify your identity before releasing any withdrawal, and as part of our KYC process we may require a phone call to the number on your account. If we cannot reach you by phone or e-mail within two weeks of your withdrawal request, we will lock your account and cancel the withdrawal. Documents must be supplied in Latin or Cyrillic script; otherwise, we may require video verification.

7. Games and Providers

Rollero online casino offers over 15,000 games from around 149 studios, including Pragmatic Play, VoltEnt, BGaming, Hacksaw Gaming, Booming Games, NetEnt, Play'n GO, Evolution and many more. Our library spans slots, jackpots, bonus buy titles, Megaways, live blackjack, live roulette, baccarat, game shows, poker and video poker. We do not offer a sportsbook. Progressive jackpot slots are excluded from play while any bonus is active on your account.

8. Bonuses and Promotions

Every Rollero bonus code, including our welcome package, reload offers and free spins promotions, is subject to the terms set out in our separate Bonus Policy. As a general rule, only one bonus may be active at a time, deposit bonuses do not stack, and wagering requirements apply before you can withdraw bonus-related winnings. We reserve the right to limit any promotion, including our Rollero no deposit bonus offers, to one per person, household, IP address or shared-computer environment.

9. VPN and Prohibited Conduct

We strictly prohibit the use of VPNs or similar tools to bypass our geographic restrictions. If we detect such activity, we may confiscate any related winnings and close your account without notice.

10. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised terms.

11. Contact Us

If you have questions about these Terms and Conditions, our support team is available 24/7 via live chat, or by e-mail at support@rollero.com. VIP Club members may also reach our dedicated team at vip@rollero.com or via WhatsApp.