Rollero Privacy Policy

At Rollero, we respect your privacy and are fully committed to protecting the personal data you share with us when you play at our online casino. This privacy policy explains how we collect, use, store and safeguard your information across www.rollero.com, and what rights you have as a player at Rollero Casino. By creating an account and using our services, you agree to the practices described below.

Who We Are

Rollero is operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission, and we operate casino Rollero in line with the regulatory framework attached to that licence. Certain payment transactions, including Paysafecard processing, are handled by our payment partner Tronabriz Limited, and our affiliate programme is run under the Rooster Partners brand. We remain the data controller for personal information collected through our platform.

Information We Collect

When you register with Rollero casino online or use our services, we collect several categories of information necessary to open, verify and manage your account, process transactions and comply with our regulatory obligations.

• We collect registration data including your full legal name, date of birth, residential address and a valid e-mail address.
• We gather identity verification documents such as photo ID, proof of address and, where relevant, payment method ownership confirmation as part of our KYC procedures.
• We record your deposit and withdrawal history, payment method details and transaction amounts across all supported currencies and cryptocurrencies.
• We track your gaming activity, including games played, bets placed, bonus usage and wagering progress, to operate the Rollero casino bonus system correctly.
• We collect technical data such as your IP address, device type, browser information and language locale, which helps us apply the correct regional settings among our nine supported locales.
• We store communication records from live chat, e-mail correspondence with support@rollero.com or vip@rollero.com, and any phone verification calls conducted during KYC checks.

How We Use Your Information

We use the information we collect for a number of legitimate operational and legal purposes. Our priority is to keep casino Rollero secure, compliant and enjoyable for every verified player.

• We use your data to create and manage your account, verify your identity and prevent duplicate accounts sharing the same household, IP address or device.
• We process your data to handle deposits and withdrawals, apply the correct minimum and maximum limits, and confirm ownership of payment accounts used at Rollero.
• We use your information to detect and prevent fraud, money laundering and breaches of our restricted-country policy, including attempts to bypass geographic blocks using a VPN.
• We use your gaming history to apply wagering requirements correctly to any Rollero bonus, Rollero no deposit bonus, or Rollero casino promo code you redeem.
• We may use your contact details to send service messages, security notifications and, where you have opted in, marketing communications about our latest Rollero casino bonus offers.
• We use aggregated, non-identifying data to improve our website, mobile experience and Rollero casino app performance.

Cookies and Tracking Technologies

We use cookies and similar technologies on our site to remember your preferences, keep you logged in securely, and understand how visitors interact with Rollero online casino. Cookies help us present the correct language locale, currency and bonus eligibility, and allow us to measure the effectiveness of our promotional campaigns. You can manage or disable cookies through your browser settings, though doing so may affect certain features, including your ability to remain logged in or to access personalised offers.

Third-Party Service Providers

We share limited personal data with trusted third parties who help us operate our services, including payment processors such as Tronabriz Limited, identity verification providers, game studios that require anonymised play data for RTP reporting, and our independent dispute resolution partner EGIS, reachable at disputes@egis-adr.com. We require all such partners to protect your data under confidentiality obligations at least as strict as our own.

Legal Basis and Regulatory Disclosure

We process your personal data based on the necessity to perform our contract with you, our legitimate interest in preventing fraud and ensuring responsible gaming, and our obligation to comply with the Tobique Gaming Commission's regulatory requirements. We may disclose your information to regulators, law enforcement or arbitration bodies in Costa Rica where required, including in connection with disputes handled through EGIS.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet legal, accounting and anti-fraud obligations. Where an account becomes dormant, with no login or gameplay for twelve consecutive months, we may apply a maintenance charge as described in our Terms and Conditions, and we continue to hold relevant records in line with applicable regulatory retention periods, even after account closure.

Your Data Protection Rights

We want you to feel confident that your information is handled responsibly whenever you use casino Rollero. Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data where we are not legally required to retain it.
• Object to or restrict certain processing activities, including direct marketing.
• Withdraw consent for optional communications at any time.

To exercise any of these rights, you can contact us at support@rollero.com, and our team will respond within a reasonable timeframe.

International Transfers and Restricted Regions

Because Rollero serves an international player base across supported locales including English, English-CA, English-AU, English-NZ, Deutsch, Norsk, Italiano, Français-CA and Arabic, your data may be processed outside your country of residence. We apply appropriate safeguards during such transfers. We do not accept real-money registrations from restricted countries, and players attempting to circumvent these restrictions, including through VPN use, are not entitled to withdrawals and may have their data processed for fraud-prevention purposes.

Security Measures

We employ industry-standard technical and organisational measures, including encryption and access controls, to protect the personal data you share with us. While we take data security seriously across every Rollero casino site interaction, no method of transmission or storage is completely infallible, and we encourage you to use strong, unique passwords and safeguard your login credentials.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will publish the revised version on this page, and continued use of our services after such changes constitutes your acceptance of the updated policy. If you have any questions about how we handle your data at Rollero, please reach out to our support team at support@rollero.com.